Twitter “Who To Follow”: Great idea or total mistake

If you’re like me, you use Twitter every day but never go actually go to the Twitter site. In the past week, Twitter has upgraded a feature on their site. On the right side bar, Twitter has now added a feature called “Who to Follow.” It works two ways. If you’re very active, it’s able to show more people that share the same interest as you. If you aren’t very active, it shows you the most popular people on Twitter.

Reactions from the web have mixed. Over on Tweetsmarter.com, Aman Sharma voices his dislike, “I loathe the ‘who to follow feature’”, while just below him Tim Baran says, “I’ve been known to criticize Twitter but I like the new feature...I even find it useful.” The cooking blog, Kitchen Mage, posted a step-by-step guide to blocking the feature. It’s proved to be very popular.

While I can understand why people are reticent to use the new feature. Twitter has added a feature that it believes will create a better user experience without seeming to understand what its users want. The site has had this feature for a while. It’s been under the “Find People” tab, where it still resides. Why does bringing this feature front and center on a profile feel so intrusive? We didn’t mind it being there before. It’s like going to a high school dance where the chaperones force everyone to dance wether they want to or not. Now that it’s a constant reminder on our profiles that Twitter is shoving people in our face, it takes away the organic nature of growth that people have grown to love . 

Reaching out to new people and finding new people to connect to is one of the most important things to do on Twitter. Networking is one of the fundamental uses of Twitter. There are scores of websites that help you with finding new people. Individuals have registered with these sites and identified themselves under different categories. The difference between that and Twitter’s suggestion is Twitter doesn’t know me. Most people don’t identify all of their interest in their profile. Twitter is doing a random guess of people to recommend.  It suggests people that they think I would be interested in. 

There are several features people would like to see added to Twitter such as tweet search, editing published tweets, finding your Facebook friends to follow, link shortening and translation of foreign language tweets.  Of course there is every present request for Twitter to be stable enough to handle traffic surges and reliable use of their API. If Twitter would address some of these issues, maybe people would migrate back to the site over third party apps.

Really Twitter, why do you think I would care about Justin Bieber? 

Stefan Halley is the Digital Project Leader for The Duffy Agency. He loves to talk about social media.